Ofcom ends Phones 4U investigation

Ofcom has closed its 6-month investigation into the activities of Phones 4U after persuading the retailer to change its handset return policy, its chequeback terms and its sales practices. It says Phones 4U had been acting in a way that breached aspects of the Sale of Goods Act 1979, the Unfair Contract Terms Act 1977, the Unfair Terms in Consumer Contracts Regulations 1999 and the Control of Misleading Advertising Regulations 1988. [Ofcom bulletin]