Monday, 24 November 2008

Cashback complaints have fallen, says Ofcom

Ofcom has published a new report called The Consumer Experience 2008, which reveals that complaints about mobile phone cashback deals have fallen from a peak of more than 600 per month in September 2007 to fewer than 70 per month in September 2008. It's also revealed that more consumers are contacting Ofcom about fixed line mis-selling and silent calls than any other telecoms issue. In addition, Ofcom revealed that consumers are increasingly aware of the number of different fixed line and mobile suppliers. 62% of consumers are aware of three or more fixed line suppliers and 89% are aware of three or more mobile providers (compared to 55% and 85% in 2007). That means 11% of people aren't aware of all five UK mobile networks. [Press release]

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