Friday 25 July 2008

Ofcom research on visual impairment and communications services

Ofcom has published research on the problems experienced by visually-impaired people when using communications services. It says mobile phone users often require help from friends and family - and they are frequently unable to use all the functions on their handsets. Problems with topping up prepay phones were highlighted, as were difficulties when using call centres. [Research; audio summary]

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