Friday, 19 December 2008

Ofcom publishes guidance about 'small print' charges

Regulator Ofcom has published guidance that tells communications providers how it thinks the law - the the Unfair Terms in Consumer Contract Regulations 1999 - applies to any charges consumers may have to pay in addition to their regular bill. These charges are usually for not paying by direct debit, for receiving paper bills, for late payments or for leaving before a contract ends. Ofcom has also published a consumer guide that covers the same subject. Its guidance says charges for late payments and different payment methods should be limited to the cost of dealing with payments, charges for itemised billing shouldn't be more than £1.50 per bill and consumers who end contracts early should never have to pay more than the payments left under the contract. [Press release; Consumer guide (pdf)]

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